January 10th to 14th, 2019


Congratulations Distributor Winners and Guests.

Please use this page to help you get ready for your trip to Mexico

and your enhance stay at Iberostar Grand Paraiso.

Prior to Departure

Visit www.delta.com under the “My Trips” tab to view your personal air itinerary, travel ID requirements and arrival procedure.  

You will need your  airline confirmation number  or ticket number found on the first page of your travel documents.  

If you wish to purchase checked baggage ahead of time you can do so in the My Trips tab.  Delta Baggage information can be found here. 

You can also speed up your airport check-in time by entering your secure passenger data and emergency contact information.

Click Here to Review Required Travel Documents and Arrival Information.

For International Flights  plan to arrive 3 hours prior to departures. You must be checked into at least 1 hour prior to departure.

Arriving in Mexico

When entering Mexico you will be asked to fill out a Tourism Card.

 It is important you keep this with you to turn in for your return flight.  Losing this paper will cause a delay with you returning to the United States.

I recommend keeping it with your travel documents in the resealable envelope provided. All the information needed to fill this out is on your travel documents. 

To expedite the Mexico entry process, the Official Entry Immigration Form can now be completed prior to departure, and printed in advance.  The Immigration Form and instructions can be found at https://www.inm.gob.mx/fmme/publico/en/solicitud.html


 Airport: Cancun International (in the state of Quintana Roo)

Arrival Flight DL #0713 January 10, 2019. 

Departure Flight DL #0712 Date See Travel Documents

 Hotel: Iberostar Grand Paraiso

Address:  Carretera Chetumal - Playa Paraiso Km 309 Riviera Maya, 77710 Playa del Carmen, Q.R., Mexico

Iberostar APP

Enjoy your Iberostar experience even more with the new APP!


  • Enjoy permanent access to all event and activity times, and add them to your diary to make sure you don’t miss a thing
  • Book a table in our restaurants or order dinner in your room (prior to arrival you can request reservations through email concierge - ghprp4@iberostar.com)
  • Obtain full details of all the hotel services and facilities with our interactive map
  • Chat with the hotel staff and eConcierge to solve all your needs and queries

Android App on Google play Available from the AppStore



Activities in Mexico

Excursions off resort are available to book before travel and during travel through Tortoura App.

Trafic Tours is the company that will be your land concierge during your stay in Mexico.  You can access tours and activities available during your stay on their mobile app.

Please use DBCAmerica@totoura.com as your access and put your name in as the “lead name” if you decide to prebook or even book through the app while in Mexico.  

Trafic Tours will also have a representative onsite at your hotel.

Here's a one minute video that shows you how Totoura works Watch the video

Totoura APP is available for Android and iOS, get it now it's free.

Android App on Google play Available from the AppStore

Travel Insurance protection is recommended.  It is not included as a part of this enclosed package.  Travel insurance  can be purchased on a per household basis and is typically a minimal cost of $15 to $30 dollars per person in household.  Contact us directly for a quote.  Please click here for description of coverages.  

Please call or email  if you need to discuss any of the items listed above further or if you have any other questions/concerns.

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